Accessibility statement

How we work to make our website usable for everyone.

Important

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This statement applies to https://kiltearnmedicalcentre.nhs.uk/. We want as many people as possible to be able to use this website.

How accessible this website is

We’ve built this site to meet Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. That means you should be able to:

  • Zoom in up to 400% without text spilling off the screen
  • Use only a keyboard to move around
  • Use speech-recognition software
  • Listen using a screen reader (including NVDA, JAWS, VoiceOver, and TalkBack)
  • Read text clearly with high colour contrast in line with the NHS Digital Service Manual

The text on this site can also be resized using your browser settings without breaking the layout.

AbilityNet has advice on making your device easier to use if you have a disability.

Built to NHS standards

The site follows the NHS Digital Service Manual, which sets accessibility standards for NHS digital services. Specifically:

  • Primary body text is set in NHS Black (#212b32) for maximum contrast
  • Body text scales from 16px on mobile to 19px on desktop
  • All interactive elements have a visible focus state
  • Forms have clear labels and error messages
  • Headings follow a logical hierarchy

Known accessibility issues

We’re not aware of any significant accessibility issues at this time. If you spot a problem, please let us know using the contact details below.

If you need a document on this website in a different format such as accessible PDF, large print, easy read, audio recording, or braille, get in touch on 01270 441672 or email kiltearn.reception@nhs.net. We’ll consider your request and respond within a few working days.

Reporting accessibility problems

If you find something on this website that doesn’t work for you, please tell us. Email kiltearn.reception@nhs.net or call 01270 441672 and ask for the Practice Manager.

We’ll review every report and reply within 10 working days. We’ll either fix the issue or let you know our plan to address it.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

If you’re unhappy with how we’ve responded to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical details

This website is partially compliant with WCAG 2.2 Level AA. Embedded content from third parties (such as the Google Maps iframe, NHS App banner images, and the CQC widget) may not always meet the same standard. We’ve flagged these to the relevant providers.

Statement last reviewed: March 2026.

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