Friends and Family Test
How likely are you to recommend our practice? Your answer helps us improve.
What is the Friends and Family Test?
The Friends and Family Test (FFT) is a short, anonymous survey that NHS England asks every GP practice to run. The standard question is the same across every NHS provider in the country:
"Overall, how was your experience of our service?"
Response options run from Very good to Very poor, plus Don't know. There are three optional follow-up questions where you can tell us more in your own words.
It takes less than a minute. You don't have to leave your name or any contact details. The results are published every month so anyone considering registering with us can see what current patients think.
Leave your feedback
All four questions are answered anonymously. Only the first one is required.
You can also take part by filling in a paper form at reception, speaking to the Practice Manager, or posting a review on our NHS.uk profile.
The questions we ask
If you'd like to know what the form asks before you start, here are the four questions in full:
- Overall, how was your experience of our service? Choose from Very good, Good, Neither good nor poor, Poor, Very poor, or Don't know.
- Why did you answer that? Optional free-text box.
- Please tell us anything that we could have done better. Optional free-text box.
- Any other comments. Optional free-text box.
Only the first question is required. The rest are there if you want to give more detail.
Recent results
FFT results are published monthly. Recent results will appear here once the practice manager updates the dashboard.
You can also view our scores on the NHS England FFT data portal, which carries every practice's monthly results going back several years.
What we do with the feedback
Every response is read by the Practice Manager. Free-text comments are anonymised and then shared in our monthly team meeting, where we look at what is working well and what we can change.
Concrete improvements that have come from FFT feedback in the past include small but meaningful tweaks to how we run the front desk, signage in the building, and the wording on the messages we send to patients. When a noticeable change is triggered by patient feedback, we mention it on the noticeboard or in the team meeting minutes so you can see what the survey is doing. We don't respond to individual comments since they are anonymous - but we read every one.
If you have a specific issue that needs a personal reply, please use the contact page or our complaints process instead. Those routes are designed for back-and-forth where the FFT is built for anonymous patterns.
More about the FFT
NHS England FFT guidance
How the FFT works across the NHS, including the standard question, response options, and how results are calculated.
Published FFT data
Searchable national database of FFT results for every NHS provider, updated monthly.
Make a complaint
For specific issues that need a reply, use our formal complaints process instead of the anonymous FFT.